Learn how to resolve common payment decline issues and ensure a smooth transaction. Perhaps by following these steps, you can effectively troubleshoot payment declines and complete your purchase successfully.
If your payment has been declined, please follow these steps:
1. Verify Payment Information:
- Check for Errors: Double-check your credit card number, expiration date, billing address, and phone number for any inaccuracies.
- Update Information: If necessary, log in to your account and update your payment information to match your financial institution's records.
2. Contact Your Bank:
- Review Limits: Inquire with your bank about your daily withdrawal or purchase limits.
- Adjust Limits: If necessary, request an increase in your limits to accommodate your payment.
- Retry Payment: Once you've confirmed your limits, attempt to process your payment again.
3. Contact Your Benefits Administrator (if applicable):
- Verify Eligibility: If your card is an FSA or HSA, contact your benefits administrator to ensure you have sufficient funds and that your card is activated for online purchases.
- Address Limitations: Discuss any limitations or restrictions that may be affecting your payment.
Sometimes, temporary network or system problems can lead to payment declines. Try processing your payment again after a short delay.
If you continue to experience issues, don't hesitate to reach out to our support team for assistance.
If you continue to experience payment declines after following these steps, please contact our support team for further assistance completing your order or to extend your payment due date before the system auto suspend the service.
