Payment failures can be frustrating, especially when you're trying to start your web hosting services. This guide explains why your payment might have failed and how you can resolve it.
Our systems use an automated fraud prevention toolset that blocks any payments identified as high-risk.
This system analyzes data such as your IP address, language preference, operating system, and browser type to prevent fraud and abuse.
Payment Declined by the Card Issuer
When you submit a payment, your card issuer may use automated systems to decide whether to authorize it. These systems consider factors like your spending habits, account balance, expiration date, address, and CVC.
However, most declines are categorized as “generic,” making it difficult to pinpoint the exact reason. For privacy and security reasons, only your card issuer can provide specific details. If you believe your card information is correct, contact your card issuer for more information.
Restrictions Placed on Your Card
Some cards have restrictions on the types of purchases they can make. For instance, FSA/HSA cards are often limited to healthcare providers. Additionally, some issuers may block purchases from certain countries. If your payment is declined, check with your card issuer to see if any restrictions apply.
Your Geographic Location
We provide services worldwide, but as a U.S.-based company, we use U.S. Stripe and PayPal as payment processors. If your card is issued outside the U.S. and you're experiencing declines, contact your bank to authorize the charge.
Successful Payment Indicated but Blocked
Sometimes, a payment is initially authorized by the card issuer but is later blocked by our systems, likely due to fraud concerns. Even if it appears on your statement, no funds have been taken, and the authorization will likely be removed within a few days.
Payment Declined Due to Invalid CVC and Postal Code
If the CVC or AVS checks fail, card issuers may flag the transaction as suspicious. Double-check your CVC and postal code during checkout, as providing valid information can reduce the likelihood of declines.
What to Do About Declined Payments
If your payment is declined, try again, but limit your attempts to three. Multiple retries may be seen as fraudulent activity and could lead to more declines.
We are continually working to reduce decline rates with advanced machine learning and by working with issuers and networks.
If your payment still doesn't go through, consider using an alternative payment method.
