Learn how to resolve CVV2/CID errors and ensure a successful payment. By following these steps, you can troubleshoot CVV2/CID errors and ensure a smooth payment process.
If your order was declined due to a CVV2/CID error, it means the security code you entered on your credit card doesn't match the information on file.
Here are few steps to use to troubleshoot the issue:
Verify CVV2/CID Code
Double-check the three-digit CVV code on the back of your MasterCard or Visa card, or the four-digit code on the front of your American Express card. Ensure you're entering the correct code accurately.
Check for Wear and Tear
Over time, the CVV code can become worn or faded. Verify that you're entering the correct code.
Contact Your Card Issuer
If you've verified the code and it's still incorrect, contact your card issuer for assistance. They can help confirm the correct CVV code or provide further guidance.
Additional Tips
- Use a Virtual Terminal: Consider using your bank's virtual terminal to enter the CVV code directly on their website for added security.
- Try a Different Payment Method: If you continue to encounter issues, try using a different credit card or payment method.
If you require additional help, please don't hesitate to contact our support team. We're here to assist you with any payment-related issues or to complete your order successfully.
