Learn how to update your primary email address for enhanced security and account management. By following these steps, you can securely update your primary email address and maintain control of your WebHostingM account.
Protecting your account and preventing unauthorized access is our priority.
For customers with verified email addresses linked to their billing account, changing a main account's primary email address is something that only the account team can do for you.
For security reasons, changing your primary email address requires approval from our account team.
This is because your email address is linked to your billing information and gives you access to sensitive account details.
This include managing your account settings, accessing services, and receiving important notifications.
The process for changing your primary email address may vary slightly depending on your account settings and security preferences.
There are options available when requesting this change:
If you have two-factor authentication enabled, simply provide the answer to your secret question during a ticket request to confirm the request.
If you have not enabled two-factor authentication, then the request must go through a telephone Verification. Our security team will call you at your specified time to verify your identity and approve the email change.
Steps to Change Your Email:
- Contact our support team by submitting a support ticket or call our customer service line.
- Provide request details by clearly stating your request to change your primary email address.
- Verify identity using the chosen method (secret question or phone call) to confirm your identity.
Please await confirmation because once your request is verified, we'll update your primary email address.
Changing your primary email is a security-sensitive action. We take steps to verify your identity to protect your account. Enabling two-factor authentication adds an extra layer of security and simplifies the email change process.
Our support team is ready to assist you with the email change process. Contact us for guidance and to initiate the request.
