Learn the best way to get help with your WebHostingM account and why email support is not recommended.
Why We Encourage Using the Support Ticket System:
- Faster Resolution: Tickets are assigned to specialists based on urgency and expertise, ensuring a quicker resolution to your issue.
- Secure Communication: The support portal provides a secure platform for communication and sharing any sensitive information related to your account.
- Detailed History: Past tickets and communication are stored in your account for easy reference and better troubleshooting.
How to Access Support:
- Login to Your Account: Visit the WebHostingM client area login page: https://mydashboard.webhostingm.com/login.php
- Choose Your Login Method: Select your preferred login method (email/password, Google, Facebook, or single sign-on). To link your Google or Facebook account, just visit your Security Settings at https://mydashboard.webhostingm.com/user/security
- Submit a Support Ticket: Once logged in, navigate to the "Support Tickets" section. This will take you to https://dashboard.webhostingmagic.com/supporttickets.php
- Provide Details: Choose the appropriate department (technical, billing, etc.), enter a clear subject line, and provide a detailed description of your issue.
Benefits of Using the Support Ticket System:
- Improved Communication: Our support team can efficiently communicate with you through the ticketing system, keeping you informed of the progress.
- Organized Recordkeeping: All your past support requests and responses are stored in one place for your reference and future troubleshooting.
Our support team is dedicated to resolving your inquiries and ensuring a smooth experience with your WebHostingM service. If you have any questions or encounter difficulties submitting a ticket, please don't hesitate to contact us. By following these steps and submitting a support ticket, you can ensure a prompt and efficient resolution to your inquiry.
