How to Fix "Cannot Delete the Last NS DNS Record" Error in Plesk Make it Rain Paper

Pre-requirements

• Access to the Plesk control panel as an administrator.
• The domain DNS settings need to be accessible for modification.
• Basic knowledge of DNS records, specifically NS (Name Server) records.

Issue

When attempting to manually add a DNS record to a domain in Plesk, you may encounter the following error:

Cannot delete the last NS DNS record for the domain.

Cause

This issue arises because the domain either has missing or incorrect NS records. A common mistake is using an IP address as the value for an NS record instead of a proper hostname.

Resolution

To fix this issue, you need to correct the NS records. Follow the steps below for both single-domain fixes and server-wide corrections.

Steps to Correct the NS Records for a Single Domain

1. Log into your Plesk control panel.
2. Go to Domains > example.com > Hosting & DNS > DNS Settings.
3. Ensure that the NS records point to valid DNS server hostnames.
4. If the records are incorrect or missing, create new NS records with the correct DNS servers.
5. Click Update to apply the changes.
6. Attempt to add the DNS records that were previously failing.

Steps to Correct NS Records Server-Wide

1. Log into your Plesk control panel as an admin.
2. Navigate to Tools & Settings > DNS Template.
3. Modify the template to ensure that all domains use the correct NS records globally.
4. Apply the changes, which will update all domains on the server.

Gotchas to Avoid

• Do not use IP addresses as values for NS records. Only hostnames are valid.
• Ensure that you have valid, registered DNS servers for your NS records.

Linux Command to Check NS Records

dig NS example.com