Overview
This article addresses the issue of the missing Transfer DNS button in the Transfer of DNS Records extension on Plesk. This problem can affect subscriptions owned by customers or resellers, making it difficult to manage DNS records efficiently.
Pre-requirements
- Ensure that the Transfer of DNS Records extension is installed on your Plesk instance.
- Access to Plesk with administrative privileges.
- Familiarity with using the command line interface (CLI).
Steps to Troubleshoot the Missing Button
- Refresh the DNS Settings Page:
Sometimes, the button may appear after a simple refresh. Navigate to the DNS Settings for the domain and refresh the page.
- Check Extension Installation:
Verify that the Transfer of DNS Records extension is properly installed. You can check this in the Plesk extensions panel.
- Use the CLI as a Workaround:
If the button is still missing, you can utilize the CLI to manage DNS transfers. Use the following command to access the extension:
plesk ext dns-transfer helpThis command provides detailed usage instructions for the extension.
Linux Commands for CLI Usage
# Access the Plesk instance using SSH
ssh user@your-server-ip
# Install the Transfer of DNS Records extension if not installed
plesk ext dns-transfer install
# List available commands for the extension
plesk ext dns-transfer help
Gotchas to Avoid
- Random Button Appearance: The Transfer DNS button may not consistently appear even after the page refreshes. Always check the extension's status.
- Extension Updates: This issue (EXTPLESK-3195) is a known defect and may be resolved in future updates. Keep your Plesk installation updated to avoid recurring issues.
- CLI Dependency: Relying solely on CLI commands may require additional knowledge of command syntax. Ensure you follow the commands accurately to avoid errors.
This guide provides steps to troubleshoot the missing Transfer DNS button in Plesk and offers CLI commands as a workaround. Keep an eye on Plesk updates for a permanent fix to the defect.
