Thank you for reaching out regarding your missing payment record. We understand how frustrating this situation can be and are here to help resolve it as quickly as possible.
To assist us in investigating the issue, please provide the following details:
- Transaction ID
- Stripe: The unique transaction ID or payment ID associated with your payment.
- PayPal: The PayPal transaction ID or receipt ID.
- Payment Receipt
- A screenshot or PDF of the payment confirmation email or receipt from Stripe or PayPal, including the transaction details, amount, and date.
- Bank Statement
- A screenshot or PDF of the relevant section of your bank or credit card statement showing the charge made by Stripe or PayPal, along with the amount and date.
- Payment Date and Amount
- The exact date and amount of the payment, which will help us trace the transaction.
- Email Address or Account Used
- The email address or account used for the payment, as it may differ from the one registered in your WebHostingM account.
- Reference Numbers
- Any additional reference numbers provided by Stripe or PayPal that might assist in locating the transaction.
Once we have this information, we'll be able to conduct a thorough investigation and work towards resolving the issue promptly.
