Learn how to troubleshoot missing payment confirmation emails and ensure your order is processed correctly. By following these steps, you can troubleshoot missing payment confirmation emails and ensure your order is processed correctly.
If you haven't received a payment confirmation email after placing an order, here are some steps to troubleshoot the issue:
1. Verify Payment Success:
- Check your bank or card statement: Confirm that the transaction was processed successfully.
- Review payment details: Ensure you entered the correct payment information, including card number, expiration date, and CVV.
2. Disconnect VPN When Placing A Hosting Order:
Using a VPN can sometimes interfere with our payment processing systems. Try placing the order again without using a VPN.
3. Understand Manual Review:
Orders that don't pass our automated verification process may be held for manual review. This can cause a delay in sending the confirmation email.
4. Additional Tips:
- Check your spam or junk folder: Sometimes, confirmation emails may be mistakenly filtered into these folders.
- Contact your payment provider: If you're still unsure about the payment status, reach out to your bank or card issuer for clarification.
If you've followed these steps and still haven't received a confirmation email, please contact our Account Team for assistance. Provide them with your order number and any relevant information.
We apologize for any inconvenience and appreciate your patience while we resolve the issue.
