Learn what triggers account restrictions at WebHostingM and how to regain access to your account.
Protecting Our Platform and Your Experience
At WebHostingM, we strive to maintain a secure and reliable platform for all our customers. In rare instances, we may need to restrict or suspend accounts to safeguard our environment or address potential issues.
Reasons for Account Restrictions:
- Non-Payment of Fees: We understand that oversights can happen. If outstanding fees lead to account suspension, you'll receive notification emails. Simply log in to your account and clear all pending payments to resolve the issue.
- Payment Verification Issues: Occasionally, outdated or declined payment methods can trigger restrictions. To rectify this, update your payment information within your account.
- Policy Violations: Specific activities that violate our terms of service may lead to account suspension. We'll notify you of the violation and potential consequences via email.
What Happens During a Suspension:
- Limited Access: You'll be temporarily unable to access WebHostingM services.
- Website Downtime: Your website or application will be unavailable online.
- Reinstatement and Feedback: Once your account is reinstated, you can leave feedback for transactions within the past 30 days.
Regaining Account Access:
The process for reinstatement depends on the reason for the restriction:
- Policy Violations: Follow the instructions outlined in the email notification to regain access.
- Payment Issues: Making the necessary payment usually reinstates your account.
- Temporary Suspensions: These might resolve automatically after a set period.
Account Termination:
In severe cases of policy violations, we may terminate your account. Repeat offenses may affect your eligibility for future reinstatement.
Affiliate Payments:
If you're an affiliate with WebHostingM, your payouts will be on hold during an account restriction or suspension.
We will always send you an email explaining the reason for the restriction and the steps required to regain access. You can also check a copy of this email at My WebHostingM Client Emails.
We recommend caution regarding emails claiming account restrictions or suspensions. Always verify the email source by checking your WebHostingM email history at the link mentioned above.
If you have any questions or require assistance regarding a restricted or suspended account, please contact our support team. We're here to help you resolve the issue and regain access to your account.
