If you have unused funds in your account, for example, if you made an early payment and have funds left over, you might be eligible for a refund.
We don't offer refunds in these cases:
- You have credit left over in your billing account from a promotional code.
- You have an outstanding balance. If you're not sure whether this is the case, select a billing account and then click the Payment overview tab to see if there's an outstanding balance in your billing account.
- Any case or scenario not spelt out at https://webhostingm.com/refund-policy
You must be an account administrator or with needed privileges to request a refund.
To request a refund, sign in to the create a request ticket for your WebHostingM Billing account.
Confirm the payment method to receive the refund. Refunds are issued to your original payment method or as credit you can use for future payments.
Please note that if there's a problem with your original payment method and the refund can't be issued, you should contact billing support and provide a valid bank account to receive your refund. If your refund request is processed, your refund is credited back to the payment method associated with the WebHostingM Billing account.
How To View promotional credits applied to your account
Promotional credits are viewed on the Billing Account Overview tab in the Billing Overview page of the WebHostingM console.
If your billing account has any credits, a summary of remaining credits appears in a Credits section. Credits that have expired or been fully used don't appear in this summary.
If Credits does not appear on the account overview page, it means this billing account does not have any promotional credits.
