Question: What is an FTP user, and why is access needed to configure one?

Answer: FTP stands for File Transfer Protocol, which is the method used to upload, download, modify, or delete files on a web hosting server.

Various SMART scanners require an active FTP connection to your website to conduct multiple security scans, including the scanning and automatic removal of malware from infected code.

If you wish to create an FTP user for SMART to utilize, we recommend consulting our FTP documentation (search for FTP) for guidance on the configuration process.

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